Frequently Asked Questions

1. Where do you ship?

We ship our products both locally (Singapore) and internationally. Note that the rates may vary depending on where you are in the world.

2. How long does shipping take?

The shipping time may vary depending on your location and local courier. For international orders, it usually takes between 7-14 business days for our products to arrive at your doorstep.

3. What payment methods do you accept?

We accept debit/credit cards (Visa, Mastercard, American Express) and for customers in Singapore, bank transfers (PayNow). For PayNow, please select ‘Bank Deposit’ as your payment option and follow the instructions at checkout. 

4. Are your products suitable for all ages?

Our educational products are designed for children of different age groups. Each item has a recommended age range specified in the product description. We believe that learning should be fun and engaging for children of all ages.

5. Can I track my order?

Yes, you will receive a tracking number via email once your order has been shipped. You can use this tracking number to monitor the progress of your delivery.

6. Do you offer bulk discounts for schools or organisations?

Yes, we offer special discounts for bulk orders from schools, libraries, and other educational organisations. Please contact our customer support at support@rabbithateducation.com with your requirements, and we will provide you with a customised quote.

7. How can I contact your customer support?

You can reach our customer support team by sending an email to support@rabbithateducation.com. We strive to respond to all inquiries within 24 hours.

8. Can our products be used in a classroom setting?

Absolutely! Our educational materials are perfect for both home and classroom use. Teachers can incorporate them into their lesson plans to enhance language skills and spark discussions about animals and their characteristics.